Global Fortune 500 company China Life collaborates with Econage to build process management platform for their Zhejiang branch, improving operating efficiency across different divisions.
About China Life
China Life Co., Ltd.'s Zhejiang Branch (hereinafter referred to as "Zhejiang Life") was established in Hangzhou, Zhejiang Province on September 17, 1996 and has been developing rapidly. In 2021, Zhejiang Life achieved a total premium income of 42.9 billion yuan, and their life insurance market share was 25%, ranking first in the Zhejiang market.
Pain points and challenges
1. Remote branches are difficult to manage
Zhejiang Life has set up branches in Wenzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Zhoushan, Taizhou, Yiwu, Lishui, and other cities in the province. With the rapid development of business, Zhejiang Life Insurance now needs to connect the process bus between the head office and various branches in the province to achieve automatic control of internal processes and efficient business collaboration.
2. Achieve "smooth and efficient" end-to-end experiences
In the current state of online processes, there is still a gap between the goal of achieving an end-to-end "smooth and efficient" business experience. The internal online management of each branch, the processes between departments and departments, and between institutions and headquarters also need to be manually processed to connect.
3. The system needs to be personalized to meet the carrying capacity
China life business involves three major sectors: insurance, investment, and banking. The explosive development of its core business requires Zhejiang Life Insurance to have a process platform with high stability, scalability, and intelligence.
Project value
Off-site management, borderless collaboration. Through the AlphaFlow BPM process management platform, Zhejiang Life Insurance has effectively collected data such as online knowledge, online documents, online projects, online tasks, and online approvals. Starting from the key business processes, it expanded horizontally and vertically, finally achieving efficient communication between the headquarters and branches in the province, and together we have built a deep, unified data application between different business lines.
Visualize processes and gain insight into inefficiencies and non-compliance. The process map of Zhejiang Life Insurance Corporation is drilled down step by step, and the process system framework is displayed in a panoramic view, clearly showing the problems existing in all processes. It effectively ensures the process efficiency, accuracy, consistency, and compliance of internal operation management, and allows enterprises to strictly standardize the flow of data.
Process optimization and scaling. Scientific modeling, efficient collaboration of "people, things, and finance", accumulation and analysis of data generated in different scenarios during business operations, flexible response to business changes, and implementation of the group's strategic blueprint ensure the sustainable development of the process system.
