The digital transformation of commercial banks is a gradual and challenging process. In this article, we share a customer case study—Fuyang Rural Commercial Bank. This is a local financial institution headquartered in Fuyang that has been collaborating continuously and stably with AlphaFlow Technologies for 8 years since April 2016.
Recently, Fuyang Rural Commercial Bank has signed another contract with AlphaFlow Technologies to further deepen the application of the AlphaFlow process management platform.
Fuyang Rural Commercial Bank was officially established on May 18, 2015, following the overall transformation of Zhejiang Fuyang Rural Cooperative Bank. The bank has a registered capital of 909 million yuan. Currently, it employs over 930 staff members, with 13 internal management departments at the headquarters and 74 operating branches spread across the entire region, covering both urban and rural areas.
1.Unified Process Platform, Enhancing Management Efficiency
Banking business processes are particularly complex, involving multiple steps and participants. For example, online mortgage applications, loan repayment grace period adjustments, and wealth management terminal network access requests all require rigorous review and re-checking, demanding high quality and efficiency.
By establishing a unified process operation center with AlphaFlow, Fuyang Rural Commercial Bank has managed to standardize and integrate hundreds of processes across nine major categories. This includes unified operation, simulation, integration, and monitoring. The standardized requirements, multi-terminal collaborative approval, and intelligent online flow have effectively avoided data silos and fragmented business processes. This has truly achieved "ecosystem-level" process management and operation, promoting open sharing and collaborative cooperation of resources, business, and capabilities between the bank and its ecosystem partners.
2.Full-Process Online, Efficient Flow
In the financial industry, the procedural nature of document issuance and receipt requires strict control during the drafting and processing stages. Traditional paper-based management is time-consuming and labor-intensive, leading to inefficiencies and potential information leaks. Cross-organizational and cross-departmental documents often rely on manual transmission, making the entire circulation process unmonitored and unreliable.
Using the AlphaFlow BPMA process operation platform, Fuyang Rural Commercial Bank has achieved unified management of various official documents, including those from higher authorities, internal notifications, and branch issuances.
● Integrated Issuance Management: Standardized document formats, unified circulation paths, and online selection of document confidentiality levels, types, contacts, and approvers ensure clear responsibilities and coordinated cooperation, ensuring smooth communication.
● Smart Receipt Management: Immediate notification upon document arrival, clear recording of approval comments at each node, quick distribution of documents, one-click task transfer, and automatic archiving of documents. This ensures efficient and seamless execution and collaboration.
Information modules such as announcements, latest documents, bank news, digital reform updates, higher authority documents, branch/department news, and red party building activities are quickly built and uniformly displayed using the AlphaFlow BPD low-code platform. This effectively breaks down information barriers between departments and business lines, and intelligent push notifications enable employees to easily access role-relevant information within their permissions, enhancing work efficiency.
Fuyang Rural Commercial Bank is another successful case for AlphaFlow in the financial sector. In future collaborations, we will continue to drive process-driven development, supporting the bank's process ecosystem and becoming a key pillar in building its core competitiveness.
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